I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Ĭons: It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Pros: Car was nice! Which I suppose is the most important part. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. Last, I picked up the car at the Memphis International Airport. The car had been washed but the tape residue was still there and very noticeable. Maybe a special type of chemical could remove it. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. So when I drove out I stopped and took a video of the car and photos. It was dimly lit in the garage where I took possession of the car. The vehicle had these very dark smudges around the back. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off.
I don't remember seeing the hold fee at the time the reservation was made.
I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. Since I had a one way they said the Galant wasnt available for a one way rental. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. Also the agent was very friendly.Ĭons: They switched the type of car I had agreed to when I made the reservation. The car was very clean and very comfortable. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave.
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